Join us as a Technical Account Manager (TAM)
Become a CSS Technical Account Manager (TAM) and help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimising risk. You will be responsible for the overall governance and technical service delivery.
As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
Job Description
- Customer Success Services (CSS) enables long term advanced support relationships with many of Oracle's largest customers.
- Click here for more information about CSS
- Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve: Customer’s most effective use of Oracle’s products and related services, Customer Satisfaction, Public Customer Reference(s), Delivery margin and revenue objectives and contracted deliverables within budget and on schedule, and Customer Service/Product Growth Opportunities
- Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures.
- Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations and continuous optimization
What you’ll do
- Learn from Oracle’s global network of experts and contribute to delivering value to our customers.
- Leverage Oracle’s internal tools, resources, and network to stay informed on innovations and emerging technologies.
- Collaborate on customer projects alongside Oracle experts and leaders.
- Consult with clients to understand their business needs and align them with our solutions and services.
- Learn to design solutions using Oracle’s leading technologies, consulting methods, tools, and best practices.
- Engage in problem-solving with guidance, while understanding and applying Oracle's policies and procedures.
- Demonstrate effective time management skills.
- Knowledge of Oracle products is a plus (but not required).
- Maintain a professional demeanor.
- Available to work outside of standard hours when necessary.
What you’ll bring
- Bachelor’s degree or up to 2 years relevant experience.
- Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure
- Fluency in English with strong communication skills.
- Openness to innovation and new challenges.
- Adaptability and confidence in navigating change.
- Proactive, results-driven mindset.
- Resilience and ability to work under pressure.
- Strong organization, negotiation, and planning skills.
- High energy, with a positive and engaging approach.
- Team-oriented with a passion for achieving both individual and group goals.
- Critical thinker with problem-solving skills.
- Passion for customer success
What we’ll give you
- Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
- Fun and flexible work for the ideal work-life balance
- An inspiring, inclusive, and multicultural community that values fresh perspectives.
- A buddy program: a senior expert will be assigned to work closely with you.
- A defined career progression based on annual performance and personal development followed closely by a direct manager.
- The opportunity to engage with a variety of customers in multiple areas.
- Competitive pay and excellent benefits that will help you do your best work.
Career Level - IC1
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.