Join Us in shaping the future of B2B e-commerce!
Are you ready to kick-start your career in customer support while being part of a fast-growing fintech revolution? Two is on a mission to integrate the best of B2C e-commerce into the B2B realm, enabling merchants to sell more efficiently and effectively. With a growth rate of 30% month-on-month, our goal is to become the world's leading B2B payment solution by 2027. Backed by top-tier VCs like Sequoia and Shine, as well as influential angel investors, we’re making a strong impact in the fintech industry.
At Two, we value diversity, innovation, and ownership. Led by second-time founders with successful exits, our dynamic team is dedicated to creating the best B2B payments experience.
About the Role
We’re looking for a Customer Support Intern to join our Operations team for a full time 6-month internship (with a possibility of extension/ turning into permanent role). This is an exciting opportunity to gain hands-on experience in customer service, fintech operations, and problem-solving while working in a fast-paced startup environment.
As a Customer Support Intern, you will support our customers, assisting merchants and buyers in navigating our platform, resolving issues efficiently, and ensuring an exceptional customer experience.
What You’ll Be Doing
- Deliver outstanding customer support via email, chat, and phone.
- Assist customers in onboarding, helping them transition smoothly from sales to active usage.
- Resolve customer inquiries efficiently, identifying solutions and escalating issues when necessary.
- Become an expert in Two’s platform, tools, and workflows.
- Collaborate with internal teams (Operations, Risk, and Product) to ensure customer needs are met.
- Contribute to process improvements, helping optimise customer support and operational workflows.
Why Join Us?
🚀 Gain real-world experience in a high-growth fintech startup.
🎯 Develop valuable customer support, communication, and problem-solving skills.
🌍 Work with an international and collaborative team.
📈 Learn about B2B payments, fintech operations, and customer success strategies.
Requirements
- You’re currently an undergraduate or graduate student (at least one year into your degree).
- You’re fluent in Swedish (native-level proficiency) and have strong English communication skills (both written and verbal).
- You’re customer-focused and passionate about delivering excellent service.
- You’re a problem-solver with a proactive mindset and strong attention to detail.
- You have a strong work ethic and a thirst for learning.
- You can quickly adapt to new software, tools, and technical environments.
Benefits
- Paid Internship with hands-on experience in a fast-growing fintech startup
- Work on a cutting-edge B2B payment system, shaping the future of digital transactions 🚀
- Opportunity for a permanent position based on performance and business needs 🎯
- Hybrid work model 🏡