IT Service Desk Specialist

Company Description

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. 

The TOMRA Group employs 5300 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.  

Job Description

At TOMRA, we are passionate about innovation and sustainability. As part of our global IT organization, you’ll contribute to a mission-driven company that’s making a real impact. You’ll work with cutting-edge technology, supportive colleagues, and have opportunities for growth and development.

TOMRA is seeking a dedicated and customer-focused IT Service Desk Specialist to join our global IT Service Delivery team. In this role, you will be a key player in delivering reliable, professional, and timely IT support to our internal users across the globe. You’ll be part of a collaborative team that ensures our colleagues remain productive with state-of-the-art IT equipment and services.

This position is ideal for someone who thrives in a dynamic, international environment and enjoys solving technical challenges while delivering exceptional service.

Key Tasks

• Provide first-line (L1) IT support to end users via the global IT Service Desk
• Manage onboarding and offboarding processes, including hardware setup and collection
• Prepare and configure client computers, mobile devices, and access cards
• Support users with Windows-based systems, Microsoft 365, and mobile platforms (iOS/Android)
• Handle IT requests and incidents, escalating to L2/L3 support when necessary
• Collaborate with global IT teams to review and resolve support tickets
• Coordinate with third-party vendors for hardware, software, and service issues
• Perform hands-on maintenance and support, including hardware repairs and installations
• Manage distribution of IT equipment, support local infrastructure needs and assist remote teams with on-premises hardware

Some travel to other TOMRA locations might be required.

Qualifications

Professional qualifications 

• University degree in Computer Science (B.Sc.) or equivalent experience (minimum 2 years in a similar role)
• Strong knowledge of Windows OS and Microsoft 365
• Experience with IT support tools and communication platforms (Outlook, Teams, etc.)
• Familiarity with mobile OS (iOS/Android), basic networking (WAN/LAN/WLAN), and Windows Server or Linux
• Basic experience with Microsoft Entra, Intune, and cloud computing
• ITIL 4 Foundation certification is a plus

Personal Characteristics

• Fluent in English (written and verbal)
• Excellent communication and interpersonal skills
• Customer-centric mindset with a proactive approach to problem-solving
• Structured, reliable, and able to work independently
• Team-oriented with a collaborative spirit

Additional Information

• Professional challenges within a growing, market-leading global technology company with purpose
• Good opportunities for professional development and competence building through participation in relevant training courses and seminars  
• 5 extra days holiday at Easter or Christmas time or between other public holidays in Norway, 
• Excellent facilities in Asker with a modern gym, and our own healthy and varied lunch restaurant  
• Flexible working - Including access to our shared office space at Epicenter in Oslo
• Attractive compensation package including insurances, bonus and share scheme

Interested? If this sounds like the right opportunity for you, we’d love to hear from you! Please upload your CV, relevant diplomas and write a short motivation letter on "Message to Manager". 
 
We would like to hear from you even if you don’t think you tick all the boxes and requirements, but feel you strongly align with our values and can bring something special to TOMRA. 

Final application deadline is August 10th.

If you have any questions, feel free to contact Thomas Paulsen, Team Leader End Use Compute in IT Service Delivery, thomas.paulsen@tomra.com.

We use Semac background checks on final candidates as part of our recruitment process.  

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.