Nordic Cell Therapy Account Manager - Norway

J&J objective for CAR-T is to deliver the best-in class Go-To-Market (GTM) to delight our stakeholders and differentiate from competitors. Due to the nature of CAR-T and the necessity to create a different kind of relationships with hospitals, new roles are required to deliver the EMEA GTM.

Overall purpose of the role

The CTAL is a business-level partner to the site CAR-T lead physician, hospital management and Quality team. He/she is responsible for developing the overall Janssen cell therapy site strategic plan, operating as One Face to the site for set up and certification, and responsible for delivering best in class experience. The CTAL also acts as the key partner during operations and assist sites in ongoing capacity optimization.

This role is field based in Norway , and will report to the Nordic Business Unit Lead, Cell Therapy.

Main areas of responsibility – Pre-launch of CARVYKTI

Develops overall J&J cell therapy sites strategic plan

• Supports site selection/sizing potential and develops the business case for the site eligibility

• Activates sites and establishes relationships with key stakeholders/ decision makers for certification purposes only

• Facilitates transition of clinical sites into certified commercial sites

Operates as One face to the site to enable best in class experience during site certification and activation

• Plans, tracks, and monitors the timely activation of J&J CAR-T sites

• Leads the local execution of the site certification activities:

  • Coordinates all J&J stakeholders around site certification incl. the Site Certification Squad, the EMEA Center Of Excellence and the OpCo/cluster medical teams

  • Drives contracting process by working with legal professionals to ensure it is streamlined for hospital team

  • Works with quality, regulatory, legal, compliance and medical teams to establish site protocols and processes around CAR-T

  • Ensures implementation of cell therapy operations into hospital guidelines

  • Develops site certification training strategy that is tailored to the site and orchestrates its delivery

Main areas of responsibility – Post-approval of CARVYKTI

Acts as key site partner

• Facilitates contracting & economic processes

• Coordinates the creation of account plan and implementation of activities

• Maintains relationships with key hospital decision makers to ensure budget and continued access to cell therapy, with support from public affairs and market access representatives as needed

• In collaboration with Cell Therapy Coordinator resolves issues during ongoing operations – navigates J&J network for direct access to appropriate resources

• Brings customer insights into creation of brand/business strategies and materials

• Proactively identifies issues, opportunities, and resolutions and can present and effectively communicate issues and recommendations to brand- and leadership teams.

Proactively assist sites in ongoing optimization of processes, infrastructure, and capabilities:

• Coordinates slot allocation / re-allocation to support product uptake

• Orchestrates site capacity mapping and site demand forecasting

• Monitors site performance, conducting site reviews with key J&J and hospital stakeholders

• Oversees and monitors overall site operations using agreed metrics and reports to the Country Value Team (CVT)

• Drives site resourcing and capabilities discussions as needed

• Supports operational improvement at through customer feedback and partnering with relevant stakeholders to drive implementation

• Timely reports issues via appropriate routes such as raising system bugs or Product Quality Complaints

Builds bridges between the treatment sites and the referral centers

• Leads cross-functional team to ensure optimal treatment site support, creating insights and demand.

• Drives the referral strategy and promotes CAR-T at referral hospitals in collaboration with the cross functional local team to ensuring clear referral pathways.

• Collaborates with opco Multiple Myeloma team level to ensure one voice to the customer.

Skillset

• Strategic thinking, ability to implement business plans, strong communication and negotiation skills

• Ability to cultivate senior level relationships and create partnerships with stakeholders

• Understanding of dynamics in complex organizations and ability to influence people

• Strong TA, disease and product knowledge

• Deep understanding of hospital operations

• Strong project management skill

• English proficiency as well as proficiency in local language

Background

• Advanced degree in life sciences and / or business

• Bio/pharma experience needed, hematology / oncology or cell therapy experience desired

• At least 5 years of prior experience in key account management in a healthcare environment

• Project management and hospital experience

Interactions with

J&J:

• Medical Affairs, Quality, Regulatory and Commercial teams

• EMEA site certification team, supply chain, quality, cell therapy operations, local and regional legal.