Ready to take partner relationships to new heights?
Are you passionate about building long-lasting relationships and driving growth within the luxury lifestyle and travel industry? If you thrive on fostering meaningful partnerships, and delivering exceptional results, this is your opportunity to join a dynamic team at the forefront of luxury innovation.
As our Account Manager, you will focus on delivering key success metrics, leading continuous improvement and encouraging innovation to drive long-term success with our key business partners in the region. Your primary responsibilities will include programme management, stakeholder management, negotiating new partnership agreements, and leading marketing initiatives such as newsletters and digital engagement campaigns
What You’ll Do:
Strategic Account Management
- Act as the main point of contact for your business partners, providing proactive support and handling day-to-day issues promptly and escalating appropriately
- Identify upselling and cross-selling opportunities that align with partner objectives and increase revenue.
- Maintain accurate and up-to-date account records using CRM tools, ensuring all partner interactions are documented and actionable insights are tracked.
Relationship Management
- Build and nurture strong, trust-based relationships with key stakeholders at all levels within partner organizations.
- Conduct regular check-ins, performance reviews, and strategy sessions to understand partner goals and deliver key success metrics.
Partnership and Proposition Development
- Identify key partnerships in the region and negotiate a range of assets for the local market that drive engagement and strong NPS
- Seek and develop new trends in luxury travel and lifestyle to ensure our proposition remains cutting-edge and desirable.
Marketing and Communications
- Brief in, monitor and approve mailers featuring the best mix of assets to meet the specific success metrics of the programme.
Performance Monitoring & Reporting
- Regularly analyze account performance, identifying areas for improvement and proposing action plans.
- Provide detailed reports to partners and internal leadership, showcasing successes, growth opportunities, and areas of focus.
Requirements
Key Competencies
- Language Requirements: Professional proficiency in Norwegian and English (Additional languages such as Swedish or Danish are beneficial)
- Relationship Builder: You have an innate ability to connect with stakeholders, foster trust, and maintain long-term partnerships.
- Organized & Detail-Oriented: You excel at managing multiple accounts and ensuring every detail is accounted for.
- Client-Centric Mindset: You approach every interaction with a focus on creating value for your partners and their clients.
- Strategic Thinker: You can see the big picture while also managing the finer details, aligning your work with broader business objectives.
- Effective Communicator: You excel in delivering clear, persuasive, and professional communication to partners and internal teams.
- Resilient & Adaptable: You thrive under pressure and adjust to evolving priorities without compromising on quality.
Desired Skills & Experience
- Proven experience in account management or relationship management, preferably in the luxury lifestyle, travel, or hospitality sectors.
- Strong knowledge of CRM tools and experience using them to manage accounts and drive efficiencies.
- Exceptional negotiation and problem-solving skills, ensuring win-win outcomes for partners.
- Familiarity with the luxury market, particularly within lifestyle management, concierge services, and high-net-worth client expectations.
- Bachelor’s degree in business, marketing, hospitality, or a related field (or equivalent experience).
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- Work-Life Balance : Permanent, Part-Time contract (20-25 hours per week)
- A competitive salary package (depending on experience)
- Remote working. Home Office within Norway.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
