Do you want to be a part of the team which is currently shaping the Norwegian and European space future?
We are expanding our IT team and are looking for a skilled and proactive Lead IT Support Technician to join us on our journey. This role combines overseeing day-to-day IT support operations with hands-on technical troubleshooting to ensure high-quality support for our end-users. You will also collaborate with the rest of the IT Department on ongoing and future projects within our organization.
The IT Department is responsible for managing, securing, developing and ensuring compliance of all IT-systems and infrastructure at Andøya Space. The IT Department is a part of the Operation Support Division. The department also support and advice in operational activities in Missile, Ballistic Rockets and Orbital launches.
Working tasks / responsabilities
The responsibilities of the Lead IT Support Technician will be as a team lead in our IT Core and support section and will report to the IT Director. The main tasks and responsibilities are:
- Supervise and mentor our IT Core and support staff on a day-to-day basis
- Manage and maintain our IT Service management system (ITSM) across the company
-
Ensure that incoming support tickets are prioritized and resolved in time and complex issues are escalated
-
Maintain IT documentation, knowledge base articles, and procedures
-
Troubleshoot complex user-, hardware-, software-, and basic network issues
-
Ensure user, hardware and software solutions are set up and maintained properly according to internal procedures
-
Ensure the inventory of IT equipment and licenses are maintained and updated
-
Ensure compliance with IT policies and security standards
-
Collaborate and support our IT Systems and security section on IT Projects, system upgrades, rollouts and deployments/migrations
- Recommend improvements to enhance overall user experience, support and efficiency of the IT Core and support section
The position might also work towards operations and campaigns. This may include some travelling, work outside normal working hours and across remote land areas.
Qualifications - education
We are seeking an applicant with an education or equivalent in the field of IT and information systems and who has some experience with the following topics:
-
Previous experience with IT support for at least 2 years
-
Experience with service management systems (e.g. ServiceNow, Zendesk, Jira etc.)
-
Experience with administration of IT on-prem systems, cloud environments, software and applications management, remote support, MDM-solutions and networking fundamentals.
-
Experience with scripting (e.g. Powershell) and automation
- IT Certifications (e.g., CompTIA A+, ITIL, Microsoft, Cisco, VMware etc.) is a plus.
- Knowledge of relevant IT frameworks such as ITIL, NIST, ISO and CIS Controls
- Applicant must be able to gain a National Norwegian Security Clearance
-
Fluent in Norwegian oral and writing
-
Proficient in English oral and writin
- Applicants must have a Class B driver’s license
Personal qualities
We look for colleagues with a combination of skills, personal traits, and attitudes. They include:
- Professionalism and service minded from a customer perspective
- Good leadership, problem-solving and critical thinking skills
- Good technical, interpersonal and communication skills
- Well-organized/structured
- Strong work ethic and ability to work under pressure and manage multiple priorities
- Teamwork and Collaboration skills
We offer
The workplace, which is Andøya Space, can offer an active international environment, salary according to agreement, collective pension and insurance agreements, the possibility of AFP, flexible working hours and various welfare offers. We can assist with moving to Andøya if needed, by further agreement.
We offer challenging work in a pleasant and dynamic working environment in a growing group.
Andøy municipality is among the municipalities where you can have parts of your student loan cancelled after one year of residence. Accrual starts from the date you change your registered address, and debt cancellation can take place on 1 January 2026 at the earliest. More information can be found at regjeringen.no.