Primary tasks:
- Repairing customers and consumers products that are both in warranty and out of warranty.
- Once the repair is completed, fully tests the product ensuring a satisfactory/quality repair.
- Product knowledge to evaluate the products, determines the minimal cost of repairs when appropriate, and provides an accurate estimate of the costs whenever necessary.
- Maintains and manages spare parts inventory.
- Reports regularly on issues and complains reported to ensure continuous development and improvement of performance of the products.
- Perform administration tasks such as E-mails in Sales force and Outlook, Phone, SAP, CRM and Support & Go.
- Maintain our knowledge base and ensure proper communication throughout the full customer journey.
- Timely address inquiries on status of repairs.
- Interact with several different departments - both internal and external - such as sales offices, repair centers, IT, logistics.
Your goals
- Develop strong relationships with all stakeholders (customers, consumers, sales offices, repair centers) through proactive communication.
- Assist stakeholders in maximizing the benefits of our solutions: Upon learning new solutions and providing necessary guidance to ensure successful use of our products/services.
- Strive to exceed customer expectations.
- Be a valuable resource for customers by advising them to optimize their use of our services and identifying opportunities for improvement.
Your profile
- Experience in a similar role in customer services is recommended and you should be somewhat skilled in repairing. (not to have fingers and thumbs in the middel of the hand)
- Embrace new technologies that bring customer services to the next level
- Show excellent communication.
- Show problem-solving skills and the ability to effectively multitask.
- Be fluent in Norwegian and English.
- Be proactive.
- Knowledge of SAP and Salesforce Service Cloud is a plus.
- Willingness to travel if required
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