Job Title
Service Contract ManagerJob Description
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Established in 1949, Vanderlande has more than 10,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Would you enjoy being responsible for customer contract management in an international setting? Do you have excellent organisational and communication skills and wish to further develop these? Then the Service Contract Manager role could be a good fit for you!
What will you do?
As Service Contract Manager for our Nordic Branch office in Lysaker, Oslo, you will be responsible for managing multiple customers service contracts within the Nordic area. You are the sparring partner of our customers with the goal to improve our customers competitive position in the rapidly changing environment of the Warehouse, Parcel & Airport Baggage Automation business. You are profit and loss responsible for a set of customers and ready to build a solid customer relationship. You can identify and generate new opportunities beneficial for both Vanderlande and our customers.
Key Responsibilities:
Day-to-day back-office administration of the service contracts using multiple digital tools
Being profit-loss responsible for the service contracts assigned to you through diligent implementation, managing, analyzing and optimization of them
Acting as the customer's representative within the internal organization
Support the customer and our global service team during incidents and the investigation of the root-cause of problems
Responsible for after-market sales, discussing the investment cycle with our customers, using a life-cycle plan tailored to the customer's business and their future needs
Monitoring of service suppliers who deliver services to our customers against a cost-effective budget
Working with Vanderlande colleagues globally to ensure a seamless transition from project phase to the service organization
Working with the sales team responsible for preparing and creating service contracts
Qualifications:
Completed degree in business, engineering, logistics, or related field
Proficient years of work experience in service or contract management,
ideally in a technical or industrial settingStrong understanding of P&L responsibility and financial performance
Skilled in using digital tools for contract administration
Familiarity with after-sales and lifecycle planning, preferably including the management of third-party service providers
Excellent communication and customer relationship skills, including the ability to coordinate across internal teams and global stakeholders
Continuous improvement mindset and a hands-on mentality, not afraid to take content deep dive
Fluent in one Scandinavian language, and English, as well as the willingness to travel abroad approx. 20%
Our offer:
Competitive salary and benefits package
Opportunities for professional development and career growth
A supportive and collaborative work environment
Your application
If this position appeals to you, apply now by completing the application form and uploading your CV and cover letter. For more information, you can contact Alina Hauberg via [email protected].
PS: Due to process compliance, we cannot process email applications.
Kindly use the correct vacancy link to apply for this vacancy.
Diversity & Inclusion
Vanderlande is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
