We're looking for someone curious and collaborative to join our team in a key role connecting customer insights from social media and reviews back into the heart of our organization.
Your responsibilities may include
- Monitor and engage across social media and review platform
- Respond to feedback with empathy and professionalism
- Track our social media key metrics, and use them to report on KPIs
- Collaborate closely with marketing, customer care, and product teams
- Work with our BPO partners to ensure quality and consistency
- Share customer sentiment and insights to help shape decision-making
- Support unexpected event communication and escalations regarding community engagement
This experience will help you succeed
- Experience in social media, customer service, or online community management
- Good written communication skills, with a thoughtful tone
- Hands on experience with most social media platforms
- Ability to analyze data and spot meaningful trends
- A proactive mindset and engagement in improving customer experiences
- Experience with providing feedback on quality, training and setting expectations to external partners (e.g., BPOs) is a plus.
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field. (direct relevant experience can compensate)
It is a benefit to have, or be open to learning
- Social media tools, such as Falcon
- Experience with Google Suite (sheets, docs, etc., M365 (excel, powerpoint)
Practical information
- We will consider applications on a rolling basis (add text about summer vacations)
- Language requirements: Our company language is English. Please send your CV in English
- Location: Oslo, Norway
- Visa requirements: Citizenship or valid work visa in Norway
Why we enjoy working at reMarkable
- A modern campus located central in Oslo, specially designed to reflect reMarkable as a company
- Access to a free employee gym with top equipment
- A flexible hybrid work model
- 5 extra “reMarkable days” you can make use of in addition to regular vacation
- Wednesday is Zen-day with no internal meetings to create space for you to focus, deep dive and be creative
- Premium health insurance, travel insurance, and home broadband coverage
- Access to our employee share incentive scheme
- Most importantly: We have fun! We have regular events and social gatherings
reMarkable creates hardware and software products that help people all over the world find focus. We want to combine the best of both worlds: the digital and the analogue, and to create tools that enhance learning, focus and presence for knowledge workers. Our tablet isn’t just another screen - it’s an experience. We add the warmth of paper to digital solutions, creating something brand new. We are enabling better thinking through technology.
As part of our hiring process, we assess candidates' affiliation with high-risk countries, defined by PST (Norwegian Police Security Service), for security purposes. We also conduct background checks for candidates in the final stages. Data is handled in full compliance with privacy regulations. Should you reach the final stages of the recruitment process, you will be informed. Background checks will not be performed without your knowledge.