We are looking for a highly motivated, organized and service minded person to join the Customer Support Team in Arendal, Norway. As a member of the team you will work with colleagues and customers around the world. Your main responsibility will be to handle Marine non-lead claims and together with the team deliver high quality service to Gard’s claims handlers and external customers as part of Gard’s marine insurance activities worldwide. You will be a key member of a vibrant and international team where your primary focus will be:
Process and handle Marine non-lead Claims
Claims payments and related transactions
A continuous focus on improving our services and practices
Responding to customer queries
Other claims related tasks
SKILLS & REQUIREMENTS
Bachelor’s degree in business administration or similar and/or relevant experience
General accounting knowledge
A structured approach to work, with strong attention to details
Can work under pressure, is proactive and self-driven
Is ICT literate with a digital mindset and quick to learn systems and procedures
Keen to build cross-functional competence and highly motivated to learn as well as share knowledge.
Self-motivated and a team player with an improvement mindset
Has strong communication skills and cultural awareness
A good command of spoken and written English is required
We perform background checks on all relevant candidates through our partner EY
Om bedriften
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
It is not just what we do, but how we do it that delivers the best value in the market - matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.”