Delivery Manager - Global IT Operations

At Aker Solutions we are changemakers with nearly 200 years of experience, committed to helping the energy industry #PowerTheChange towards a net-zero future.

We are driven by collaboration and curiosity, building tomorrow’s technological solutions today!

We are seeking a highly skilled and experienced Delivery Manager – Global IT Operations to lead the operational delivery of outsourced IT services across our global enterprise. This role is based in Fornebu, Oslo and will be responsible for ensuring consistent, high-quality service delivery across ServiceDesk, Infrastructure, cloud, workplace, network, and security domains.The ideal candidate will be strategic and a hands-on leader, capable of managing vendor relationships, contractual compliance, coordinating with regional IT teams, and aligning services with business needs across all locations.

Global Service Delivery

• Oversee daily operations and service delivery across all areas of IT services.
• Ensure consistent performance across geographies in alignment with SLAs and KPIs.
• Drive service improvements and operational efficiencies with the outsourcing partner.

Regional & Local Coordination

• Act as the central coordination point for local IT contacts in branch offices and regional hubs.
• Ensure regional service needs are integrated into global delivery plans.
• Manage escalations and ensure timely resolution of service issues across locations.

Business Engagement

• Interface with business units to align IT services with operational priorities.
• Collaborate with the Business Applications team to ensure infrastructure operations support application performance and availability.
• Conduct regular service reviews and feedback sessions with business stakeholders.

Contract & Vendor Management

• Monitor and manage outsourcing partner performance against contractual obligations.
• Support contract governance, including renewals, amendments, and financial oversight.
• Lead service performance reviews and ensure compliance with service scopes and terms.

Service Management & ITSM Work closely with the ITSM Lead to ensure effective use of ServiceNow for incident, change, and request management. Promote automation and self-service capabilities through ServiceNow. Ensure global consistency in service management processes and reporting.

Architecture & Strategic Alignment

• Collaborate with internal architects to ensure service delivery aligns with enterprise architecture and transformation goals.
• Support strategic projects within the relevant areas.

Continuous Improvement

• Evolve the global IT operating model to better align with changing business needs and strategic priorities.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and user experience.

Qualifications

• Educational background: University level or relevant experience
• 8+ years of experience in IT operations, infrastructure, or service delivery roles.
• Proven experience managing outsourced IT services and coordinating across global teams.
• Strong understanding of ITIL and enterprise service management practices.
• Hands-on experience with ServiceNow as a service management tool.
• Experience working with business applications, architecture, and security teams.
• Strong communication, coordination, and stakeholder management skills.

Preferred Certifications

• ITIL v4 Foundation
• SIAM (Service Integration and Management)
• Prince2 or equivalent project/program management certification
• Any relevant Microsoft certifications in Workplace & Cloud area.

This is a unique opportunity to play a key role in shaping and delivering global IT operations in a dynamic, enterprise-scale environment. You’ll work closely with business leaders, technology experts, and a strategic outsourcing partner to ensure our IT service delivery is robust, scalable, and aligned with business needs.

At Aker Solutions we are committed to creating an enjoyable, rewarding, and engaging career where you can thrive. Our aim is to build a long-term mutually beneficial relationship with you, in order to motivate and retain your talent. We offer a variety of global and local initiatives which support your well-being and development, so that you feel valued throughout your career – professionally and personally.

Some of them are:

• Solid pension and insurance coverage: We take care of our employees by offering competitive pension, insurance, and health plans that ensure your well-being today and in the future.
• Well-being: Enjoy access to free fitness facilities, sport groups and equipment rental, and a variety of cabins for rent.
• Remote work flexibility: Work from home 1-3 days per week, offering you the convenience and work/life balance you need.
• Professional development and excellent career opportunities with the chance to work on a wide variety of projects ranging from oil and gas to renewables

If this sounds interesting, we would love to hear from you!

If you have questions about the position, please contact: Lars Petter Rørstad, Senior Recruiter, NES Advantage, email lars.rorstad@nesadvantage

Background checks are conducted on all final candidates.

To protect your privacy, we kindly ask that you submit your application through our recruitment portal.

NES Advantage is Aker Solutions’ global recruitment services provider responsible for permanent and temporary staffing service.

Our goal is to make Aker Solutions a place where everyone can perform at their best by creating opportunities for all. We see diversity as a source of creativity, innovation, and as a key competitive advantage. Diversity includes not only gender, ethnicity, or age but also disabilities, religion, sexual orientation, and many other parts of one’s identity. We welcome your application no matter who you are or where you come from and encourage you to let us know if you need any supportive adjustments throughout the recruitment process.

This is Aker Solutions