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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Join our growing Service Cloud team as a Customer Service and Field Service Sales Specialist.
You will be responsible for leveraging the untapped opportunities across the Service Cloud space with the leading Customer Service and Field Service offering in your bag. You will work in partnership with the account owners, the Core Account Executive team.
In this role you will formulate and implement a Service Cloud & Field Service sales strategy, leading the way with AI and Agentforce, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. This role will work with Commerce Business Unit (Mid market Accounts). And both existing accounts as well as prospects- and seek to build new relationships in a set of assigned territories.
Your Impact
This unique position collaborates internally and externally to position the incredible value of key Service Cloud & Field Service solutions supported by additional products as; Appointment Booking, Virtual Remote Assistance, Self-Service and Knowledge portals as well as natively embedded scheduling and dispatching functionality into the market leader customer engagement platform, Salesforce Service Cloud.
You will work closely with current- and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
You will identify opportunities across the broader Service Cloud offerings to help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.
Your Responsibilities
Develop and implement successful campaigns across the install base, prospects and whitespace
Personally build new leads from prospecting efforts and assist others to qualify leads & sales opportunities thoroughly
Leverage business from new & established relationships
Strategize, negotiate & close business in close relationships with the Core Account Executive.
Understand the commercial aspects of the Service Cloud solution
Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs
Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities
Be customer-facing as required as well as being able to present for larger audiences at events.
Key characteristics we look for in you
Several relevant years of experience as a value-seller, in the Customer Service and/or Field Service SW industry is a must!
Ability to multi-task
Committed to continuous learning.
Curious - always asking why and challenging
Ability to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and Salesforce
Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy
Strong sales discipline
Resilient, fearless and works well in a team
Fabulous negotiation and collaboration skills
Sees a path forward no matter the challenges
Enjoy running in a high-pace sector.
Travel may will be required across Norway & Iceland but virtual meetings are a big part of covering the territories
Strong organizational and time management skills
Public speaking / on-stage presentation skills; storytelling
Enjoy working with customers and taking them on the Salesforce Customer Journey
Fluent Norwegian + English and the right to work in Norway is mandatory; you are expected to come to the office on average 3/4 days a week to secure strong relationships with your counterparts.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
