About Bob W
Bob W is a fast-growing tech company that provides an authentic 5-star experience to every single guest at scale, while leading the world’s transition to sustainable hospitality.
Bob’s apartments and rooms cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our fully carbon offset apartments in Europe's coolest neighbourhoods. As we expand, fueled by venture capital and investment from top-tier firms, we are developing the technology to deliver a local, 5-star experience to every guest at scale.
The Role
We are seeking an individual who brings a positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.
In this role, you will:
- Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
- Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
- Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
- Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
- Establish, improve, and implement Bob's standard operating procedures.
- Manage health and safety compliance within your assigned property.
Our 5-star candidate has:
- 1+ year of experience in the hospitality industry, specifically in an aparthotel or operations roles.
- Passionate customer service-driven attitude for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues
- Flexibility to travel between different properties in Madrid.
- Excellent communication and time management skills.
- Keen attention to detail.
- Fluency in English and Norwegian.
- Based in Oslo.
We offer:
- The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
- Employee share option plan.
- Unlimited holidays.
- Free nights and generous discounts at Bob W locations.
- Oliva mental well-being platform access.
- Sports compensation.
- Development and growth opportunities, along with an L&D budget.
- Regular team events.
- Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.
Job Level: IC1 - IC2
Learn more about our career development framework here.
Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
