Veritasveien 25, 4007 Stavanger, Hybridkontor
Om jobben
Stillingstittel
Customer Service Hero
Type ansettelse
Fast, heltid 100%
Arbeidsspråk
Norsk eller engelsk
Antall stillinger
1
Want to help us conquer the world?
BikeFinder is a small Stavanger Tech company gone global and we have customers in 45 different countries. We are proud of the EXCELLENT (CSAT 90%) job our Customer Service team do, and are looking for a new Customer Service Hero to join us.
In this role you will ensure customer satisfaction through phone, mail and chat support, as well as assist the BikeFinder team excel through execution of administrative tasks like logistics handling, purchase order bookings and report generation.
Responsibilities:
Customer support by phone, mail, chat and ticket system
Follow-up on bike theft reports and claims
Troubleshooting on software and hardware products
Collect information for and generation of insurance reports
Logistics handling of product returns, order shipping, mail handling
Internal support and office tasks
Requirements:
Experience in customer support
Excellent in English (oral and written)
Proficient in Norwegian or German (oral and written)
Proficient computer skills
Loves customer contact and problem solving
Ability to work effectively and efficiently under pressure
Accurate, analytical and proactive
Team player and a positive attitude
Additional languages like Spanish, French or Dutch is beneficial
Om bedriften
BikeFinder is a Stavanger based software company. We started on our dream to stop bike thefts in 2014, and now have the best bike tracker and anti-theft solution for the bikers in the market!
Together with our partners in bike production, retail, IoT and insurance we fight crime on a global scale. We made the worlds first custom made GPS bike tracker and have the only bike tracker on the market proven to solve bike theft. Today we provide global solutions for bike security through IoT connectivity, integrated with your business.
Sektor
Privat
Nettsted
http://bikefinder.com
Annonsedata
Stillingsnummer
22fd0e3c-84ce-4cab-aa2e-43f2c50b1d3f
Hentet fra
FINN
Referanse
416788960
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