About Db
Db is a fast-growing brand creating innovative travel gear for creatives, athletes, and modern explorers. We’re passionate about delivering outstanding customer experiences that match the quality of our products.
Job Summary
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Oslo. In this role, you will be the first point of contact for our customers, helping them with questions, resolving issues, and ensuring they have a smooth and positive experience with Db at every step of their journey.
Key Responsibilities
- Deliver excellent customer support across email, chat, and phone channels.
- Provide accurate and timely information using the appropriate systems and tools.
- Handle customer complaints with empathy, offering effective solutions and ensuring prompt follow-ups.
- Manage and process warranty claims in line with company policies.
- Collect and report recurring issues, offering insights to improve the customer journey and product experience.
- Work closely with internal teams (logistics, product, and eCommerce) to resolve customer-related challenges.
Qualifications & Skills
- Experience in customer service, preferably in eCommerce or consumer products.
- Strong communication skills in English, both written and verbal.
- Familiarity with CRM systems, customer support software, and eCommerce platforms.
- Problem-solving mindset with the ability to stay calm under pressure.
- Organized, detail-oriented, and capable of handling multiple tasks at once.
- A positive attitude and a genuine desire to help customers.
What We Offer
- The opportunity to work with a passionate and international team.
- A dynamic, fast-paced work environment where your input makes a real impact.
- Competitive compensation and benefits package.
- Employee discounts on Db products.
- A supportive culture that values work-life balance, with flexibility and understanding to help you perform your best both inside and outside of work.
Location: Oslo, Norway Employment Type: Permanent, Full-time Application deadline: Applications will be reviewed on a rolling basis.
Do you want to join our team as our Customer Service Representative? Then we'd love to hear about you!