About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
A Project Coordinator will work on installation, upgrade, repair and preventive maintenance projects on all communication platforms supported by Viasat. The primary responsibility will be to communicate with the customer and coordinate vessel visits, service engineer resources and spare parts.
The job description may change over time, since Viasat is a company facing rapid growth and constant technological and organizational development.
- Coordinate repairs, new installations, and upgrades for the NexusWave product
- Coordinate preventive maintenance in EMEA according to budget
- Actively look for preventive maintenance in the region
- Obtain information such as PO (purchase order), agent info, letter of invitation, Visa etc.
- Liaise with customers, agents and third parties to ensure smooth and cost-effective workflow
- Arrange travel and accommodation for Service Engineers
- Update resource management system
- Verify timesheets, reports and travel expenses
- Make sure customer documentation is updated after services
- Participate in after office hours & weekend on-call
- Bachelor Degree and/or relevant experience. Relevant experience can compensate for lack of formal education.
- Fluency in English, both verbal and in writing
- Good communication and networking skills to interact with customers and colleagues
- Computer skills and experience with Microsoft Office
- Self-driven, systematic, and organized
- Service minded
- Flexible and able to work under pressure
- Commercial experience in the industry
- Experience with SAP or other ERP systems
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.