👋 Who are we?
Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.
Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.
Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 300 employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com
About the role
We are seeking a passionate and tech-savvy professional to join our team as a Medical Associate. In this pivotal role, you will be the bridge between our innovative technology and the medical practices we serve. Your mission is to ensure our clinician clients are masters of their Practice Management System, empowering them to optimize workflows, improve patient care, and enhance operational efficiency. If you have a background in healthcare and a passion for using technology to solve real-world problems, we want to hear from you! 🚀
Your key responsibilities include:
Streamline Administrative Processes: Design and implement AI-powered workflows to drastically reduce administrative burdens, allowing clinicians to prioritize patient care.
Enhance Clinical Efficiency: Deeply analyze current practice operations, identify areas for improvement, and implement optimized clinical workflows.
Champion Customer Feedback: Serve as the customer advocate, collecting valuable insights and feedback to guide continuous product and engineering enhancements.
Advance AI Capabilities: Contribute to the development and refinement of templates and prompts for our AI assistant, establishing it as an essential documentation tool.
Drive Commercial Expansion: Conduct impactful live product demonstrations for potential clients and represent the company at industry conferences and events.
Uphold Clinical Safety: Document and manage clinical safety incidents, and optimize internal operations to ensure secure and effective scaling.
What will help you to be successful in this role?
Clinical ops experience in a healthcare setting (e.g., general practice, clinic chain).
Deep relationships with the medical associations/ unions in your country.
Preference for a degree in medicine or licensed medical professional/ therapist (not must-have)
A genuine passion for technology, AI, and its potential to transform healthcare. You do not need to be a software engineer or have experience in building software.
Excellent communication skills, with the ability to collaborate effectively with clinicians, engineers, and commercial teams.
A process-driven mindset with strong organizational skills and a proactive approach.
A strong sense of ownership and the flexibility to travel as needed and step up during critical moments.
What’s in it for you?
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎
In addition, we offer:
The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Advisory role, part-time/ flexible hours for our Medical AI team.
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world
If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.
