About the opportunity
Looking for a Dynamic Opportunity in Logistics?
Are you eager to connect with people and support them in their journey? Are you also fluent in both Norwegian and English, and passionate about providing great service? Then this could be the job for you!
We are now looking for our Associate, Rider Compliance who will provide feedback to riders who do not meet performance expectations, to follow up and ensure we have streamlined processes to manage compliance for our fleet nationally while adhering to all legal regulations.
Where does the position belong? You'll be joining our Logistics department, working closely with the Hiring & Quality Team Lead and a team dedicated to optimizing the applicant and rider experience.
This will be a fixed-term contract role till 28 February 2026.
Responsibilities:
Ensure all compliance processes are up to date, accessible, and well-tailored for the entire logistics team. This includes:
- Monitoring reports and working to improve the fleet’s average performance
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Overseeing, training, and executing disciplinary actions across the fleet and department:
- Reviewing the weekly KPI dashboard for riders
- Tracking progress on weekly rider-level KPIs
- Ensuring repeated issues result in consequences
- Assisting in and continuously developing compliance-related training materials, including onboarding content
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Manage cases related to rider performance:
- Establish improvement plans for riders with compliance issues
- Execute off-boardings when improvement is not feasible
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Manage cases related to rider behavior during shifts:
- Establish improvement plans for attitude or conduct problems
- Execute off-boardings when improvement is not feasible
- Daily follow-up with riders contacting our support center
- Create and enhance knowledge base resources for riders
- Plan and conduct check-ins, dialogue sessions, and review meetings
What you need to be successful
- Minimum 3 years of education in logistics, law, and/or HR-related systems work, or equivalent professional experience in logistics and/or HR systems
- Background in customer service, logistics, and/or HR
- Proficiency with Excel and G Suite
- Experience in process documentation, protocol writing, and meeting minute-taking
- Understanding of labor law and HR processes
- Broad knowledge of logistics operations, regulations, and routines
- Customer service experience, including direct customer interaction and service-focused writing
- Strong user proficiency with Microsoft Office and Google Workspace
- Fluent English (spoken and written)
- Additional languages are a plus
Who we are
foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
At foodora, you will:
- Be part of a playful, dynamic and fast-paced environment where we have fun together at work!
- A great learning curve in a collaborative environment with no limits to ideas
- Contribute to shaping the food delivery industry by navigating growth and profitability for a category leader in Norway
- Help create one of Norway's best workplaces with the rest of the People & Culture team at foodora Norway
- Be part of the journey with one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companies
- Work from a stylish and modern office in the heart of Oslo (Alexander Kiellands plass).
- Enjoy employee benefits such as high coverage personnel insurances, SATS subscription, subsidized public transportation, access to Linkedin Learning, and more.
