Key Account Manager

Local Unit & Position Description:

To enable Energy Systems to achieve its strategic ambitions and become future fit, we need leaders who drive business operations to meet customers’ expectations while also continuously improving the way we work. Region Northern Europe is therefore seeking a Key Account Manager to further develop strong value propositions for our key customers, aligned with the Energy Systems strategy.

The Key Account Manager is responsible for an account portfolio within region Northern Europe, reporting to the Market Area Manager Norway & Eurasia, and is part of the Customer Relations & Sales unit. This role gives customers a strong voice within the organization, challenges the internal organization on customer centricity and provides input for customer policy and strategy. You will have a focus on these customers, driving sales and managing customer relations successfully. For developing targeted Key Account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs. Last but not least, you will contribute to building sales competencies and strive for a high-performing and collaborative culture.

Primary tasks of this role:

• Drive sales, through strategic business development and market positioning, actively managing sales pipeline growth and increasing order intake for defined key customer(s). Strong influence on project pricing, resourcing, bid quality review across BAs
• Monitor and manage the sales funnel, from sales qualified leads to won opportunities
• Seek key customer insight (e.g. on strategic direction) and market insight, including evolving services of competitors
• Actively participate in key industry events and conferences to enhance market positioning, expand professional networks, promote DNV’s current and upcoming services, and provide valuable insights back to DNV
• Optimize the customer experience measured in the CSRI score
• Develop and manage a key account strategy to optimize the customer experience and DNV business with customers, for cross- and up-selling activities across BAs, BUs, and services
• Set up and lead a key account team to stimulate and ensure collaboration and communication across relevant departments, in order to optimize customer experience and sales
• Foster relevant internal and external networks; identify, build and strengthen relevant customer relationships
• Manage and develop new and existing frame agreements, in collaboration with the Service Areas and the Bid Support Team
• Act as a project sponsor for key projects, monitor delivery of projects/services to ensure high-quality and consistency, participate in cross-sector opportunities
• Support the Regional Leadership Team in strategy and decision-making

• Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, subsidized canteen, competitive pension, insurance, and parental leave agreement, in addition to a global profit share scheme.  
• Work/life balance. We offer flexible working hours, with a focus on work/life balance for our employees.  
• Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. We offer opportunities for our employees to connect through social and professional networks. Our largest community CONNECT, throws after-works and informal meetings all year long for you to attend.  
• Career and development. DNV offers extensive possibilities to grow and develop your competencies and career ambitions. We have a strong company culture with emphasis on growth mindset, knowledge sharing, and professional and personal development.  
• By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. Our values “we care, we share, we dare” characterize how we work and behave towards each other and our customers.  
• Our Høvik office is in beautiful surroundings by the sea and can offer access to sailboats, kayaks, tennis courts etc. We have more than 30 activity groups for you to join, as well as gym facilities and a kindergarten located on our premises. It is also worth noting that we offer free parking and shuttle buses to and from Skøyen, Lysaker and Sandvika.  

Position Qualifications:

• Bachelors or Master's Degree
• Several years’ experience of working at a senior level in a relevant industry, with a strong commercial mindset
• Knowledge of market dynamics and key drivers
• Competent business development skills and ability to build strong relationships with customers
• Good understanding of the competitive landscape and key players in the Norwegian market

Personal Qualities:

• Strong sales mindset and excellent at building customer relationships
• Effective communication skills with the ability to influence
• Fluency in Norwegian and English is required
• Flexible, adaptable, and skilled in coaching and influencing
• Create trust through reliable delivery and strong and stable relationships with customers
• Contribute to a trusting, collaborative and social environment
• Promote a diverse and inclusive culture, respect and understand cultural diversity and ability to communicate and connect with people at different levels
• Demonstrate foresight – know what is happening in the market, how will it impact us and what we need to do to adapt to it
• Positive and proactive attitude, with a solution-oriented mindset
• Self-motivated, resilient and able to cope with work pressure
• Cultivate a broad and diverse network

Please apply by providing your up-to-date CV including a cover letter. If you want to learn more about this role, please contact Ida Coert, Market Area Manager Norway